BigZpoon || Personalize to the nth !

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Benefits

SalesGrowth

OpexReduction

CustomerSatisfaction

CustomerRetention

CompetitiveAdvantage

Sales Growth

Case studies with BigZpoon's existing customers have shown a consistent increase in sales averaging 5%. How does that happen?

Our personalized allergen and nutrition menus capture sales that are being potentially lost every day! Over 100 million consumers in the US suffer from food allergies and/or must follow a disciplined diet. They are unable to safely order food from their favorite restaurants unless you provide them with real-time allergen information, nutritional or lifestyle-based information in your menus. The issue is magnified when these customers are ordering online or are dining with friends and family.

Our allergen and nutrition calculator provides a detailed analysis of every recipe using its ingredients to determine the suitability of each menu item for every customer. Our user- friendly menu makes proactive recommendations to consumers based on their individual dietary requirements and enables them to prepare their meal order with ease.

This method removes the fear from the minds of previously apprehensive customers, increases their basket sizes and motivates them for more return visits. It also supports the growing demand for food awareness and a safer environment.

For restaurants, it’s just more business over time, and a unique differentiator.

Opex Reduction

Our existing customers have saved millions of dollars in operational expenses by using BigZpoon capabilities.

Traditionally, the restaurants have provided the allergen and nutrition information to their customers with printed materials in stores or online documents. Some operators invest in call center services to answer consumers’ questions about allergens and nutrition. These methods are not only very expensive because of labor, material and shipping costs, but also lead to consumer frustration.

With BigZpoon’s solution, all the necessary insights about your menu, be it about ingredients, allergens or nutritional facts, become an integrated part of the digital menu. Every consumer can see this information on their computers or mobile devices. Your customers enter their dietary requirements, and BigZpoon’s intelligent menu system filters out the menu items or options that conflict with their requirements. This eliminates the need for keeping any documents in stores or online for every location. Moreover, with easy availability of information on consumers’ devices, the need to call customer service or ask the staff is significantly reduced. In addition, by using our QR code based on-premise ordering solution, restaurants have been able to significantly reduce their staff. The result is significant Opex savings, possibly to invest back in the business.

Customer Satisfaction

Consumers with dietary restrictions, preferences or nutritional goals love BigZpoon solution because it not only makes it easy for them to choose the right menu items and options with ease, but it also takes the fear out of their food buying experience. It is a significant improvement over archaic and frustrating methods in the past. With growing secular trend of health awareness, this also helps your regular clientele, their families, and friends.

Customer Retention

It is evident from numerous feedbacks that restaurant guests have come to depend on BigZpoon’s Allergen/Nutrition menus for making their food choices. These customers become more loyal to your brand because of the transparency and control provided to them through well-informed and educated food buying experience at every location of your business.

Competitive Advantage

Restaurant industry is highly competitive business with low margins. Every brand tries hard to build a loyal customer base by earning their trust. But a very few brands have taken step of paying attention to the needs of guests with dietary restrictions or preferences.

With BigZpoon’s technology to power your personalized menus, you can stand out of the crowd by demonstrating that you care for your customers’ needs. The powerful personalized menus provide all the transparency about ingredients, allergens, nutritional facts, and lifestyle awareness. Plus, they make it really easy for the guests to choose and customize the menu items to fit their special dietary needs. This creates a very distinct competitive advantage and customer loyalty for your brand.